Last updated on February 1st, 2024

Privacy Policy

Introduction

Sensible Tools ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website. We are transparent about our data collection and use practices. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and use our services, including our Shopify app.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any changes by posting the new Privacy Policy on our website with an updated "Last Updated" date. Your continued use of our website and services after any modifications constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

How We Collect and Use Your Personal Information

We collect personal information in various ways depending on how you interact with us. We use this information to provide our services, improve our products, communicate with you, and comply with legal obligations. We are committed to using your personal information responsibly and only for the purposes outlined in this policy.

What Personal Information We Collect

We collect different types of personal information depending on how you interact with our website and services:

Information We Collect Directly from You

When you visit our website or use our services, we may collect information you voluntarily provide, including:

• Contact information (name, email address, phone number, physical address)
• Account information (username, password, preferences)
• Communication information (messages, inquiries, feedback)
• Payment information (credit card details, billing address)
• Business information (company name, industry, store details)

Information We Collect through Cookies

We use cookies and similar tracking technologies to improve your browsing experience, understand how you use our website, and personalize your interactions with us. Cookies are small files stored on your device that help us remember your preferences and activity. You can control cookie settings through your browser, though disabling cookies may affect some website functionality.

Information We Obtain from Third Parties

We may receive personal information about you from third parties, including:

• Shopify (when you use our app integration)
• Payment processors and financial institutions
• Analytics providers and marketing partners
• Social media platforms (if you connect your account)

How We Use Your Personal Information

We use the personal information we collect for various purposes:

• Providing and improving our services
• Communicating with you about service updates, support, and inquiries
• Processing transactions and sending related information
• Personalizing your experience and marketing communications
• Analyzing usage patterns to improve our products
• Complying with legal obligations and resolving disputes
• Detecting and preventing fraud or security issues

How We Disclose Personal Information

We may share your personal information with third parties in the following circumstances:

• Service providers who assist us in operating our website and providing services (under strict confidentiality agreements)
• Shopify and other integrated platforms necessary for our service
• Legal authorities when required by law or to protect our rights
• Business partners for joint marketing initiatives (with your consent)
• Successors in case of merger, acquisition, or asset sale

We do not sell your personal information to third parties for their marketing purposes.

User Generated Content

If you submit content, comments, or feedback to our website or services, we may use this information to improve our services and communicate with you. Please note that any content you make publicly available may be accessed by others.

Third Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any websites you visit before providing personal information.

Children's Data

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

Security and Retention of Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, and destruction. These measures include encryption, secure servers, and limited access to personal data. However, no security system is completely impenetrable, and we cannot guarantee absolute security. We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, or as required by law.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• The right to access your personal information
• The right to correct or update inaccurate information
• The right to request deletion of your information
• The right to opt-out of marketing communications
• The right to data portability (in certain jurisdictions)

To exercise any of these rights, please contact us using the information provided below.

Complaints

If you believe we have violated your privacy rights, please contact us first to discuss your concerns. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Users

Our website and services are based in Latvia and are primarily designed for users within the European Union. If you access our services from outside the EU, you understand that your personal information may be transferred to, stored in, and processed in the EU. By using our services, you consent to such transfers.

Contact

If you have questions about this Privacy Policy or our privacy practices, please contact us: